October 2026

1. Go to Bookings → Expenses. The tab shows how many claims are waiting.
2. Choose a pending claim to see the receipt, the route, the driver's reason and how it compares with the booking's charges.
3. Click Approve, check or change the agreed amount, add a note if you like, and confirm. To turn it down, click Reject and give a reason.

Before you approve, the window shows how the booking total will change. If a card customer will be charged the difference you'll see a warning, and lowering an amount isn't refunded automatically. An approved expense shows on the booking as an additional charge that you can untick like any other. Claims also appear under Driver Expenses on the booking, and after each review the next pending claim opens.

1. Fill in the booking form as usual.
2. Open the Make Booking menu and, under Unconfirmed, choose Unconfirmed & Return. The outbound trip is saved and the form swaps the pickup and drop-off for the return.
3. Check the return details and click Make Unconfirmed Bookings.

While you book the return, the form shows which booking it pairs with. Both trips appear in the unconfirmed list. Confirm each trip on its own; the customer gets a confirmation email for each. No Driver Available bookings don't have a return option.

1. On the Overwatch screen, click Filter.
2. Tick Include unconfirmed bookings.
3. Under Unconfirmed Look Ahead, choose Same as upcoming hrs, 1 day, 7 days, 15 days or 30 days, then click Apply.

Same as upcoming hrs is the default. With it, unconfirmed bookings follow the hours set on the Upcoming tab. Until now Overwatch always showed them up to 7 days beyond that, so choose 7 days to keep seeing them as before. Your choice is remembered in this browser, and a dot on the Filter button shows it's on.

1. Open an unconfirmed booking on the Overwatch screen.
2. Make any changes you need.
3. Click Confirm, next to Update.

Confirm checks the booking the same way Update does, so details such as the fare need filling in first. Before this change, confirming ignored any changes you hadn't saved and emailed the customer the old details, and a driver preassigned while the booking was unconfirmed was dropped.

The warning appears as soon as the pickup time passes, with no need to refresh. Hover over the icon to see "Unconfirmed and past pickup. Needs action." It goes away once the booking is confirmed or cancelled.

1. Go to Drivers → Map.
2. Green markers are compliant drivers and red markers are non-compliant. Hover over a marker to see its status.
3. To show only one group, click Filter, choose Compliant or Non-compliant under Compliance, and click Save.

All the map filters are now in the Filter panel: driver status, compliance, locked-out drivers, show all drivers and ride type. Changes apply only when you click Save, and Reset puts them back to the defaults. Search stays above the list. A dot on the Filter button shows when a filter is on. You can also drag the line between the driver list and the map to resize them.

Use the arrows on the suggestion to step through up to five of the nearest drivers.