What’s new
Changes to the MyRide Customer App, Driver App, Mission Control and Web Booking Portal, month by month.
September 2026
Mission Control
- NewHide ride types from a business account
On a business customer's page you can now choose, for each ride type, to hide just its price or to remove it from that business's booking website completely. Existing bookings stay visible and keep their vehicle.
Details
- Hide price: the ride type can still be booked, without a price shown.
- Hide ride type: it no longer appears on their booking website after a refresh.
- If you hide every ride type, the business sees a message asking them to contact your team and can't make new website bookings.
- Bookings made in Mission Control and the apps are not affected.
Find it under Ride Type Visibility on the business customer's page. You can add, change or remove several ride types at once.
- NewMessage a driver from Overwatch
Send a driver a message straight from the Overwatch screen, from a booking in the trips list or from the driver in the taxi list, without leaving the dispatch view.
Details
- Trips list: right-click a booking, then choose Driver → SMS Message Driver.
- Taxi list: click a driver and choose Message Driver.
It works the same way as messaging a driver from a booking.
- NewReset an office user's two-factor sign-in
When someone in your office loses their phone or authenticator app, an Owner can now reset their two-factor sign-in from Settings → User Management → Office Users, without contacting us.
Details
- Go to Settings → User Management → Office Users and click the person.
- Choose Reset 2FA and confirm. Leave "sign out on every device" ticked unless you have a reason not to.
- They sign in with their password next time and, if your company requires two-factor, are asked to set it up again.
The same side panel also lets Owners set a password, ask for a new password at next sign-in, lock or unlock the account, sign someone out everywhere, and see their last sign-in and recent two-factor activity. Every change is recorded in Change logs, and resets also appear on the 2FA audit page. Owners can't reset, lock or sign out their own account.
The Office Users page has also been redesigned: one table that fits the screen, clearer status labels and a menu on each row for common actions.
- NewQuicker set-up for new fleets
New companies now get going in three steps (company details, service area and pricing, with sensible defaults) and land straight on the dispatch desk, with a Get started checklist that ticks itself off as they work.
Details
- The checklist completes itself when the real thing exists: a service area, a tariff, a vehicle, a driver, a first booking, card payments, a logo, a second team login and a complete business profile. Optional items can be dismissed.
- Short guided tours show the dispatch desk, taking a booking, adding a driver, adding a vehicle and finding Settings. Each person sees a tour once, and can replay it from Get started.
- When drawing a service area you can search a place name to use its official boundary, or apply a ready-made set of UK council zones, instead of tracing every edge by hand.
- Business details can now be edited at any time under Settings.
- NewRecover a rejected driver application
Rejected a driver application by mistake? You can now recover it and carry on with the details and documents the driver already sent, instead of asking them to apply again.
Details
- Open Driver Applications and choose Rejected under Archives.
- Open the application and choose Recover application.
- Review, approve and register the driver as usual.
Applications the driver had submitted go back to Needs Review; ones they never finished go back to In Progress so they can complete them. Applications for drivers who are already registered can't be recovered. Each recovery is recorded in Event Logs with who did it and when, and the driver isn't notified.
- FixedDriver price now follows the vehicle
Changing a booking's vehicle after typing the fare now updates the driver price as well. Driver payment figures on cash and card-in-cab jobs also stop using a fixed driver price, matching how drivers are paid.
Details
Upcoming bookings saved before this fix may still carry an old driver price. Opening and saving the booking once refreshes it.
- FixedVehicle lookup when DVLA isn't set up
If DVLA vehicle lookup isn't set up for your account, vehicle checks in Mission Control and the Driver App now show a clear non-compliant result instead of an error. Adding a driver's vehicle still works.
- FixedClear error messages when adding or editing a driver
Problems on the driver form now show a clear message under the field to fix, instead of "Bad Request – please contact support". Hackney badge numbers up to 20 characters now save too.
Details
- Choosing an existing account from the search locks its name, phone and email, and creating the driver doesn't change that account.
- Search results show when an account is already a driver or locked out.
- If a driver is on a job, the form tells you to wait until it finishes before editing.
- FixedBid changes now show in job history
Turning normal bid on or off from a job's quick action now records who changed it, when, and the setting before and after in the job's history, so you can see who put a job on offer.
- FixedReplacing a driver's signup document
Uploading a new document and expiry date for a driver who already had one on their application now saves both. Before, the upload failed and the old document stayed.